Welcome to our Support section!

Here, you can find everything about Bidsbee: detailed guides on how to use the platform, explanations of all functionalities, and some tips on how to benefit from crypto trading in the best possible way.
FAQ
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You can pay your Bidsbee subscription in crypto.
You need to generate API keys and with their help, you connect your trading accounts to Bidsbee.

You can always change your password to make it stronger and protect your account.

The email address with which you have registered can be changed only by sending a request to our support team. You cannot change your email address on your own because with it, your account is created.

However, we can assist if your account was compromised. To modify your email address, please contact our technical support with such a request. Note, please, that you will be asked to send a scan of your ID to prove that this request comes from the account owner and other proofs that we may need for the process of the account recovery.

When registering an account with Bidsbee, you will be suggested to enable a 2F authentication.

If you want to do it right away, just click on the Enable option, and proceed with providing the required information to do so.

However, you may want to skip this step, and it is also ok. You can enable 2F authentication later in the Security settings tab at any time by clicking on the respective option and proceeding with providing the needed information.

Yes, you can test the Bidsbee functionality with a virtual balance. You can place orders to test your strategy without risking real money (but without earning real money, too).
You can either use a copy trading functionality or place an order through the trading terminal.
In this guide, you can find a detailed dashboard description with all available options.
To cancel an order, move to the Trading terminal, click on Spot trading or Futures trading depending on the order type you want to cancel, and click on Open Orders. There, find an order that you want to cancel, click on it, and finally, click on the X button to finalize the cancellation.

To create an API key on a CEX, go to your profile, find the API tab there, click on Generate API key, and activate it.

A detailed guide on how to do it step by step can be found here.

Yes, you can use a VPN to access your Bidsbee account. When you do so, you will get an email with a notification that your account was accessed from a different IP address than usual.
To set up alerts, pick an exchange, a trading pair, and the expected price you wish to track. Once the preset conditions are met, you will receive an alert.
You can pay your subscription with cryptocurrency from your wallet. A detailed guide on how to do it can be found here.
To cancel an order, move to the Trading terminal, click on Spot trading or Futures trading depending on the order type you want to cancel, and click on Open Orders. There, find an order that you want to cancel, click on it, and finally, click on the X button to finalize the cancellation.
All traders available for copying are listed on a specific page. By clicking on a trader, you can check their profile with all the data about their ROI, PnL, accuracy, and similar.
If your subscription is expired, new orders won’t be copied. If you want to continue using the copy trading functionality, you need to renew the subscription to Bidsbee.
To delete your account, please write to our customer support from the email with which you have registered an account and request to delete it. Your account will be deleted within 10 days.
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